Refund Policy
1. Return Eligibility (Standard Drops)
For our standard "Ready-to-Wear" catalog, we offer a 7-day return and exchange policy from the date of delivery. To be eligible for a return, the garment must be:
- Unworn, unwashed, and completely free of stains, odors, or pet hair.
- In its original packaging with all brand tags and labels completely intact.
If the item fails our quality inspection upon return, it will be shipped back to you at your expense, and the refund will be denied.
2. The 1-of-1 Custom Exception
Strict Non-Returnable Clause: Any garment generated via our AI Studio ("1-of-1 Custom Pieces") is manufactured exclusively based on your subjective parameters. Because there is zero back-catalog inventory for your specific design, all custom sales are final.
We do not accept returns or exchanges for sizing issues or "change of mind" on custom prints. Please consult our sizing matrix prior to minting.
3. Defective or Damaged Anomalies (Unboxing Policy)
If your package arrives physically damaged or the print is misaligned, we take full financial responsibility. However, to prevent return fraud, we strictly require an uncut, unedited unboxing video.
- You must record the package opening showing the original shipping label.
- Email the video to support.wearwhatever@gmail.com within 48 hours of delivery.
- Once verified, we will dispatch a free replacement or initiate a full refund.
4. Cancellation Protocol
Our manufacturing pipeline is highly automated. You may cancel your order for a full 100% refund strictly within 2 hours of placement. Once an order enters the "Processing" or "Printed" stage, structural cancellations are no longer possible as the fabric has already been cut and inked.
5. Refund Processing
Once a return is received at our facility and passes the quality audit (allow 24-48 hours), your refund will be pushed to our payment gateway (Razorpay).
Please allow 5-7 business days for the funds to officially reflect in your original bank account, UPI wallet, or credit card. We do not provide cash refunds for prepaid orders.